TRUEHOUR equipment cost per hour calculator app logoTRUEHOUR
TRUEHOUR DecisionTRUEHOUR Decision

TRUEHOUR Decision Support

This page provides contact information, troubleshooting guidance, refund and restore-purchase instructions, and answers to common support questions for TRUEHOUR Decision.

Contact Us

For billing questions, technical issues, or feedback, email us directly:

support@truehourapp.com

We aim to respond within 1–2 business days.

You can also reach us through the TRUEHOUR contact form.

Troubleshooting

If TRUEHOUR Decision isn't working as expected, try these steps:

  1. Make sure your device is running the latest OS version.
  2. Update TRUEHOUR Decision to the latest version from the App Store.
  3. Force-close the app and reopen it.
  4. Restart your device.
  5. If the issue persists, uninstall and reinstall the app, then restore your purchase (see below).

Still stuck? Email support@truehourapp.com with a description of the issue and your device model/OS version.

Restore Purchases

TRUEHOUR Decision is a one-time purchase. If you reinstall the app or switch devices, you can restore your purchase at no additional cost.

  1. Open TRUEHOUR Decision.
  2. Go to Settings → Restore Purchase.
  3. Sign in with the same Apple ID or Google account used for the original purchase.
  4. Your full access will be restored automatically.

If the restore doesn't work, confirm you're signed in with the correct account. Contact support@truehourapp.com if you need further help.

Refund Policy

TRUEHOUR Decision is sold through the Apple App Store. Refund requests are handled by Apple according to its policies:

If you're experiencing a technical issue that prevents you from using the app, please contact us first—we may be able to resolve it.

Frequently Asked Questions

A one-time purchase that gives you permanent access to the full conservative viability analysis framework, including a Go / Not Yet / No-Go outcome, Decision Confidence rating, Primary Failure Driver, and an exportable Decision Summary (PDF).

No. TRUEHOUR Decision is a one-time payment of $14.99 with no recurring charges, no expiration, and no upsells.

Yes. As long as you use the same Apple ID or Google account, you can restore your purchase on any compatible device at no extra cost.

TRUEHOUR is a cost intelligence and pricing platform for tracking equipment O&O costs and job profitability. TRUEHOUR Decision is a standalone viability analysis tool that tells you whether a business plan can realistically replace your income before you commit.

Go to Settings → Restore Purchase inside the app. Make sure you're signed in with the same Apple ID or Google account. If it still doesn't work, email support@truehourapp.com.

Your assessment data is stored locally on your device. TRUEHOUR Decision does not require an account and does not upload personal data to external servers.

For more questions about the decision framework, see the TRUEHOUR Decision FAQ.

TRUEHOUR Decision:OverviewHow It WorksFAQArticlesSupport
Why owners trust TRUEHOUR

The trusted source equipment owners run their business on.

Built on the professional standard

Our methodology follows the U.S. Army Corps of Engineers Equipment Ownership & Operating Expense Schedule (EP 1110-1-8) — the cost framework professional contractors have used for over 70 years.

Benchmarks from real owner data

Our hourly-rate ranges come from aggregated, anonymous TRUEHOUR app data with a minimum sample size of ten operators per cell — context the equipment industry has never had in one place.

Built by and for owner-operators

Designed for the people running the machine — not large rental fleets or enterprise ERP users. Every decision in the product is filtered through that lens.

Learn more about why TRUEHOUR or how our benchmarks work.